As businesses seek to cut costs and streamline their operations,
business process outsourcing (BPO) is increasingly being
considered as a business strategy. Companies in today's
marketplace are seeking true overall strategic engagements
beyond the traditional service-centered outsourcing arrangement.
What
is Outsourcing?
Outsourcing
takes place when one company hands over operational responsibility
for one or more of its non-core functions to another company.
The arrangement can be structured in various ways depending
on the needs and expectations of both parties involved.
Delegating non-core functions to experienced specialists
outside of the company empowers the company to focus its
main resources within, on developing the core business
in which it has expertise. Studies reveal a satisfaction
level of 84% amongst businesses that outsource with reported
benefits including increased competitive advantage, improved
profitability and reduced operating costs.
Outsourcing
- the right decision
Today's
corporation succeeds based on its ability to establish
and sustain a network of strategic business partners.
More and more companies are realizing the benefits in
turning around core competencies and outside relationships.
"Do what you do best and outsource the rest"
is the credo, and for good reason.
Through
innovative outside relationships, organizations are aggressively
reshaping themselves and fundamentally changing the way
they do business. Unprecedented levels of performance
and profitability have resulted from these efforts. The
bottom line is that outsourcing has become one of today's
most powerful, organization-shaping management strategies.
Smart corporations of the future will serve their customers
by functioning more as a focuser of resources than as
an owner of resources.
The
$556 billion worldwide IT service market is experiencing
one of the biggest changes in its history - a paradigm
shift to offshore sourcing. [Gartner]
Are
you experienced? Negotiating a successful outsourcing
deal depends on it. And everything depends on the deal
--from your relationship with the outsourcer to the cost
and quality of service for years to come. [Gartner]
Many
enterprises focus only on cost savings and ignore the
other advantages of offshore outsourcing. [Gartner]
How
can Outsourcing help you?
As
companies expand into new areas of business where their
level of expertise is not high, outsourcing provides the
ideal solution. It can also save time and money for those
setting up an office in India that are reluctant to invest
in full office operations. The entire back office function
can be outsourced, saving on personnel and rental costs,
equipment and also providing the flexibility that is so
critical for a smooth start up.
Outsourcing can be a sensible solution for more cautious
businesses that are unwilling to overload on commercial
commitment at the beginning of their operations. Outsourcing
can be deployed as an efficient business tool and not
only a method to help you through troubled times when
profit margins are squeezed.
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